FAQs



If you need to reach us, please email info@nuun.co.za. Email and we'll get right back to you. . 


 Courier Door to Door Economy R95 – 3-4 business days

Items will usually be shipped within 24 hours of purchase - not including weekends or holidays. You'll receive both an order acknowledgement and then a shipment notification via email. 


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If for any reason you're not satisfied with your purchase from us, you can return it. Please email info@nuun.co.za for instructions, then drop your items in the mail. We’ll hook you up with new stuff or figure out another way to make things right. Of course, our warranty does not cover damaged products or parts—including loose or missing Levers.


How do I install my bell?

Instructions are provided on the back of each bell box and available as a pdf. For more detailed instruction, see our bell install video. The most common error we see is when initially connecting the Band. Improper attachment prevents the bell from securely mounting and can lead to parts damage. Max torque is 2Nm. In practical terms this means you should slowly tighten the Bolt until your Bell doesn’t rotate easily on your handlebar, then stop. Note that the Bell should move upon impact to help prevent damage during a crash.

How do I maintain my bell? 

Here are just a couple pointers on bell care. Each is built to ring far longer than any bell you've owned before. 

TIP 1: When we assemble bells, we place a small amount of lubricant in the pivot. We've cycled the pivot tens of thousands of times, both dry and lubricated. The difference in wear is minor but just a drop of lube every year is a good idea.

TIP 2*: We use stainless steel for most of our bell parts, but the Hammer and Dome use materials chosen for sound quality that will turn color and patina over time. This process is faster in coastal regions and wet weather. A periodic wipe with a light oil will help keep any oxidation to a minimum in these environments. If at any point you want to restore some brilliance to your bell, any gentle metal polish will quickly deliver results on a Raw Dome. We like using carnauba car wax for Black, which is very gentle but cleans nicely. 

TIP 3: Brass is a pretty soft metal. After impacting the Dome over a length of time, the Hammer can leave a little brass mark—more obvious on the black Domes. It's just a little surface deposit of brass and can be removed using a soft rag and metal polish to lightly buff out the spot.

*Note that we changed from brass to anodized aluminum Hammers for all Spurcycle Bells starting in December 2019. Like our limited edition Chris King Bells, those that use anodized aluminum Hammers are far more resistant to oxidation and are not soft enough to leave a material deposit on Black Domes.